Effectiveness date: June 2020

General

The present website is owned and operated by which is a private company with TAX ID number and its registered office at and contact email: info@kuwaitvisa.com. (hereinafter, “we”, “The/our Company”).

The Company is not affiliated, owned or operated by the Government or any governmental agency. We offer professional assistance service in submitting Travel Authorisation forms before the Government in order for foreign nationals to visit the Country (hereinafter, “the Services”).

The present Terms and Conditions establish the conditions of hiring the Services, and they must be accepted by the User, before confirming the payment of the costs of the Electronic Travel Authorisation application process. Said acceptance will be an express and clear statement by the User that he/she has read, understood and agreed to be bound by these Terms and Conditions. The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, “you”, “your”, “the Customer”).

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times.

The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Department using our Contact form:

About our Services

This website is owned and operated by a private agency that is not affiliated, enforced, operated or owned by the Government. We offer information about Travel Authorisation forms for foreign nationals to visit the country, and we provide professional assistance service in submitting said forms before the Government on behalf of the applicant. However, the approval or denial of a Travel Authorisation form is an exclusive competence of the Government.

Our professional processing assistance services (hereinafter, “the/our Services”), among others, consist in:

1. Before the form is submitted:
   • To verify that the Customer has fulfilled all the information required in the Electronic Travel Authorisation application form and, when necessary, to contact the Customer to guarantee the personal data and private information you have provided is truthful, correct, and complete.
   • If the Customer has to provide documents jointly with the form, we review that the format of the documents meets the Government’s requirements.
2. After the form is submitted:
   • Keep you informed about the status of your Travel Authorisation, such as it has been already submitted, if the Government has required more personal information and/or additional documentation to assess your form.
     Processing times for your Travel Authorisation are informed via email once you have completed your form. They are based on processing times provided by the Government under normal circumstances. However, please be aware that, at its discretion, the Government may request additional information and/or documentation which may affect the standard processing time.
   • Communicate you the result of your Electronic Travel Authorisation application, which means, the approval or denial of it by the Government.
     In the event that the Travel Authorisation is approved, it will be sent to you in PDF format to the same email address you provided us when you completed your form and/or our services were hired.
     We strongly recommend you to check the personal data and information in your Travel Authorisation before travelling to the Country. If you find out that you have made a mistake when completing your form, please contact our Customer Service Department as soon as possible.

Moreover, we offer a 24/7 multilingual Customer Service Department that is available to attend information inquiries about the Travel Authorisation process and/or eligibility requirements, as well as to solve doubts that may arise while fulfilling the form. For further information, please see the “Customer Service” section.

Hiring our Services

To hire our Services:

• You must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or
• You must guarantee to us you are a parent and/or legal guardian in case the Travel Authorisation is for a minor.

To hire our Services you must follow the steps below:

Step 1: Complete your Travel Authorisation form with truthful, correct, and complete personal data and private information. This is one big point as the Travel Authorisation is submitted with the information provided by the applicant.

Please be informed that you only be required to provide those personal data and information strictly necessary to submit your Travel Authorisation, in accordance with the Government’s requirements. In this sense, if you provide us with more information that the ones expressly required, you consent the processing of them for the purpose/s for which you're sending it, in accordance with our Privacy Policy.

In the event that you provide us with third parties personal data and/or information to submit a Travel Authorisation on his/her behalf, whether it is an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject’s consent to communicate us his/her personal data, except if the data subject is a minor and you are his/her parent and/or legal guardian. For further information regarding how we do process personal data check our Privacy Policy.

Step 2: Accept the “Declaration of the applicant” statement. In this step, you will be given the opportunity to review all the information provided in your Travel Authorisation form before going to the payment and you must expressly accept the present Terms and Conditions. For further information, please see “Technical means for correcting errors” section.

Step 3: Select your preferred payment method among those indicated on our website and/or payment page and enter your payment information. Please see the “Costs” section, for further information regarding the costs of the Travel Authorisation process. By confirming the payment of the costs (i) you corroborate your willingness to hire our private assistance services to submit your Travel Authorisation and (ii) you acknowledge you have been informed and agree with the costs.

Please bear in mind the Services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming that your request for hiring our professional services of submission of the Travel Authorisation form has been received correctly, as well as informing you about the processing times. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company.

Costs

We are completely upfront regarding the costs of the Travel Authorisation process. It is a one-off payment which includes: our standard processing service fee of up to $49 and, when selected by the Customer, our “Urgent processing fee”, in addition to the Government fees for assessing a form that you can consult in the About us of this website. There are no surprises and no hidden extra charges. The total cost of your Travel Authorisation form will be shown on the payment page, so you can check it before entering your payment information.

On some occasions, we offer the Customer the option of paying an additional fee called “Urgent processing fee” which offers them the benefit of prioritizing the submission of their Travel Authorisation to the Government and getting the result of the form (approval or rejection) as soon as possible. The resolution time of a form is entirely at the hands of the Government and, therefore, beyond our reasonable control.

Our private processing service fees may change from time to time due to business strategy, objectives, or needs. The new service fee will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new service fee is not retroactive and it will not affect Customers who have already hired our services before the change.

Likewise, please note that the Government can also modify its fees at any time, being a circumstance beyond our reasonable control.

Please note that we are not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer and will not provide you with any compensation or refund for such circumstances.

Payments

You may use different methods of payments to hire our Services. The payment methods we accept are indicated on our website and/or the payment page of the Services.

Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.

By confirming the payment of the costs of your Travel Authorisation, you acknowledge and confirm that:

• You have been informed and agree with the costs of the Travel Authorisation process.
• The debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.

Please be informed that:

• If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of your Travel Authorisation and, therefore, our services will not be rendered. For any financial problems you might be experiencing, please contact your bank.
• The credit cards may be subjected to checks and authorisations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the Services and we) will not assume any type of responsibility for lack of provision and/or delays in the provision of our professional processing services.

Merchant of Record

Please be informed that the Merchant of Record is Online Travel Evisa Society Limited, a company with TAX ID number B6637935, inscribed in the Mercantile Registry of Barcelona, in T:44355 F:51 H:B453669 R:7, and registered office at C. dels Vilabella 5-7 08500 Vic ES and contact email info@kuwaitvisa.com.

The Merchant of Record will make and manage the collection of the total costs of the Travel Authorisation process and, where appropriate, refunds made and/or requested by the Customer. For further information, please see the "Refund Polic" section.

The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the User and/or Customer and this website in a completely secure manner. In this regard, please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to or store your complete payment card data.

The Merchant of Record will also issue the invoice for the charges made when required by the Customer to the Customer Service Department. The Customer expressly authorises the Merchant of Record to send the invoice in an electronic format, although you can also indicate to our Customer Service Department your desire to receive a paper invoice, in which case we will send it in this format to the postal address that you indicate to us.

Technical means for correcting errors

Prior to making payment for the costs of your Travel Authorisation application process, you will have an opportunity to review all the personal data and other private information you have provided on your form and make changes if necessary. If you have made an error, it is important that you correct it before proceeding to the payment page since your Travel Authorisation form is submitted with the exact information provided by the applicant.

Likewise, if you detect an error in the charges made by the Merchant of Records on your bank statement for the costs of your Travel Authorisation form, you can contact our Customer Service Department to regularize the situation through our Contact form.

Refund Policy

Customer satisfaction is one of the Company's priorities. Consequently, we offer our customers the option to request a refund in the event that they are not satisfied with our professional assistance in submitting Travel Authorisation forms.

If you wish to request a refund, you will need to complete and submit the contact form in the link below, stating clearly the reason for the refund:

The refund request will be evaluated within 72 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case in order to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.

The refund request must be made by the customer within a maximum period of 120 days of receiving our email confirming successful payment for our services (of the submission of Travel Authorisation forms). After this period of time, no refunds will be approved, except in particular cases, depending on the circumstances of the customer.

Please be informed that:

• Customers whose Electronic Travel Authorisation application has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
• Customers whose Electronic Travel Authorisation application has been approved by the Government will be considered eligible for a refund of our service fee. In the case that an approved application refund request is accepted, the fee charged by the Government for the assessment of the approved application is non-refundable; except in particular cases, depending on the circumstances of the customer.
• Customers whose Travel Authorisation form has been denied by the Government are considered eligible for a full refund upon request and in accordance with the particular circumstances of his/her case, in accordance with our professional service guarantee.
• If the Customer has requested an “Urgent processing service”, the additional urgent processing fee will not be reimbursed in any case, regardless of the Government's decision (approval or denial) regarding the Electronic Travel Authorisation application.
• In the case that you are requesting a refund for multiple orders, each refund request needs to be filled in individually.

If a refund request is accepted by the Customer Service Department:

• The refund will be issued within 72 hours from the receipt of the request via the same payment method that the customer has used to pay for our professional services.
• A confirmation email will be sent to the customer as soon as the refund has been issued.
• Depending on the customer’s bank, the refunded amount can take up to ten (10) business days to be received.

If you need any further information about our Refund Policy, you can contact us at info@kuwaitvisa.com or 0013054282673.

Withdrawal Right and Cancellation

In accordance with the exceptions established by the currently applicable laws and regulations, being the Travel Authorisation a clearly personalized document, as it contains your personal data and information as an applicant, the Customer cannot exercise the right of withdrawal.

Notwithstanding the foregoing, you may cancel the provision of our professional processing services, provided that your Travel Authorisation form has not yet been submitted before the Government for assessment and approval/denial. If your Travel Authorisation form has already been submitted, it is not possible to cancel the process.

The cancellation request must be made to our Customer Service Department, through our Contact form.

If cancellation is possible and accepted, we will refund you all the charges made when you hired our Services in accordance with our Refund Policy.

Please be aware that the Company reserves the right to cancel the submission of an Electronic Travel Authorisation application if the applicant commits any of the acts described below:

• omitting information required during the form process;
• willingly provide fraudulent, erroneous, incomplete and/or inaccurate information;
• fails to comply with any of our instructions regarding the Travel Authorisation process;
• and/or not respond to our information and/or failing to provide information and/or documentation required to submit the Travel Authorisation;
• breaches any part of these Terms and Conditions.

Also, the Company reserves the right to cancel the submission of a Travel Authorisation form if the traveler does not meet the eligibility requirements established by the Government.

If the Company cancels the submission of a Travel Authorisation form for the reasons above mentioned, the charges made for the provision of our professional services will not be reimbursed to the applicant.

Exemption from Responsibility

In accordance with the “About our Services” and “Hiring our Services” sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control:

• the result of the Government's decision (approval or denial) regarding an Electronic Travel Authorisation application as it is an exclusive competence of the Government.
• the denial of a Travel Authorisation as a result of fraudulent, erroneous, incomplete and/or inaccurate information provided by the applicant.
• if the Government first approves a Travel Authorisation form and later denies it. Please note that in most cases, the Government does not provide the reasons behind its decision.
• delays in obtaining the Electronic Travel Authorisation application results since the response time is handled by the Government.
• processing third parties’ personal data and/or information for submitting a Travel Authorisation form, that the Customer has communicated us without having the express consent of the data subject.

In line with the above, the Company will also not be held responsible for the following circumstances that are beyond our reasonable control:

• If the Immigration Authorities of the Country, before traveling to or at the destination, denial to entry into the Country to a holder of an Electronic Travel Authorisation for any reason; as they have the final decision making power to refuse or admit the entry of visitors to the Country, in accordance with their security protocols and/or laws and regulations.
• If the Immigration Authorities of the Country, before traveling to or at the destination, denial to entry into the Country to a holder of an Electronic Travel Authorisation for not being the holder’s authorisation information accurate and updated.
• Airline personnel denies boarding to a holder of a Travel Authorisation due to the personal details on the authorisation do not match the information of the Customer’s passport.

Likewise, the Company will not be held responsible if:

• the Customer is not an adult nor has the legal capacity to contract in accordance with the laws and regulations of his/her country and hire the Services. The Company will not assume any responsibility for access to this website by Users under the required legal age according to their country’s applicable laws and regulations, is the sole responsibility of their parents and/or legal guardians to exercise an adequate control over the activity and/or use of the Internet by their dependent minors; nor for preventing their access to websites whose content is not suitable or recommended for minors, or the sending of personal data without the prior authorisation of their parents or legal guardians.
• the Company has received an adult’s personal data and/or private information to submit his/her Travel Authorisation form by an individual without having requested his/her consent to communicate us his/her personal data. In such case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance.
• the Company has received a minor’s personal data and/or private information to submit his/her Travel Authorisation provided by an individual who is not his/her parent and/or legal guardian. However, as soon as the Company detects and/or becomes aware of this circumstance, it will proceed to take the appropriate measures to fix the situation.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the currently applicable Spanish law.

In case of controversy or disagreement between the Customer and the Company arising from these Terms and Conditions, both parties agree to submit their resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the place of residence of the Customer.

The nullity, total or partial, of any of the provisions of these Terms and Conditions, will not affect the validity of the other provisions.

The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our company or legal prescription of the action that in each case corresponds according to the applicable current legislation.

Customer Service

We have a 24/7 multilingual Customer Service Department to facilitate communication between you and our Company. You can contact it by different means: info@kuwaitvisa.com, 0013054282673 or through our Contact Form

Our Customer Service Department will be in charge of answering questions, suggestions, and/or complaints regarding the Services offered through this website and, where appropriate, managing the refund requests received.

Please note that we carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.

Effectiveness date: June 2020

General

We are (hereinafter, “the Company”, “We”, “Us” and the like) firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, the Users (hereinafter, individually referred to as “the User”, “the Customer” and jointly referred to as “you”, “your”) of this website will find all the relevant information to better understand what we do with their personal data. In this sense, please be aware that if you confirm the payment of our professional services, you automatically acquire the status of Customer and are linked to our Terms and Conditions

We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website. Therefore, the User is recommended to review this Privacy Policy regularly.

Please bear in mind that in order to access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your country of birth and/or residence.

Without affecting your rights under the current applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.

What does personal data mean?

For the purposes of this Privacy Policy, "personal data" means all data that identifies you or that could be used to identify you, such as your contact details (your full name, date and place of birth, email/postal address, and signature) and/or other information such as how you use our website or your IP address.

Who is your personal data controller?

The Company stated in our Terms and Conditions will be the controller of your personal data collected in the following circumstances (among others): when you browse our website, you fulfill the Travel Authorization form, you contact our Customer Service Department, etc.

When does this Privacy Policy apply?

This Privacy Policy applies to the personal data that we collect, use, and process from you as a User of our website and/or Customer.

Our website may contain icons and/or links to redirect you to websites of third parties. Please note that these third-party websites are not operated by us, so we cannot assume any responsibility for the information and content provided on them and/or the correct provision of the functionalities and/or services offered by these third parties, since we have no control over them. These third-party websites are bound by their own Cookie and Privacy Policies.

What personal data do we collect?

The personal data we collect from and about you is as follows:

• Direct interactions: Data collected when you interact with us by completing the forms on our website (such as the Travel Authorization form or the Contact form) and/or when you contact our Customer Service Team by the enabled means, such as the website's chat, post, email or telephone.
• Automated technologies: We may automatically collect information like your IP address, the sections you consult on our website, or the amount of time that you spend on our website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies on our website, their purposes, and other information of interest.
• Payment data: We will only request your payment information once you have completed your Travel Authorization form and you have accepted our Terms and Conditions which will then allow you to proceed to the payment page of the Electronic Travel Authorization. The captured data will be sent securely to our certified payment service providers for the authorization of the transaction. In no case we visualize or access the complete data of your credit or debit card. It is the customer’s responsibility not to enter, provide, or send his/her card information through channels not authorized by the company.

Please be informed that you will only be required to provide the personal data and information that is strictly necessary to fulfill the purposes explained below. Therefore, if you provide us with more information than the one expressly required, you consent to its processing for the informed purpose/s for which you are sending it.

The User must provide accurate, updated and complete personal data and/or private information in order to properly submit his/her Travel Authorization form and/or to manage his/her information and/or support request. We will not assume any type of responsibility for circumstances that are beyond our reasonable control, such as being provided with erroneous, incomplete, and/or fraudulent information from the User.

If you provide us with personal data of third parties, whether these be minors or adults, you assure us that you have informed them about the purposes for which their personal data will be processed by the Company and that you have obtained their prior and express consent to communicate us their personal data.

If you provide us with the personal data of a minor, you assure us that you are his/her parent and/or legal guardian.

Moreover, please note the following:

• if the Company has received an adult’s personal data and/or private information to submit his/her Electronic Travel Authorization application from an individual who has not requested his/her consent to communicate us his/her personal data, the Company will inform the data subject of how his/her personal data and/or private information has been collected. Moreover, where appropriate, we will ask the individual who provided the personal data to the Company to confirm whether he/she requested the consent of the data subject and, if necessary, to amend this circumstance. In any case, the data subject will have at all times the possibility of objecting the processing of his/her personal data by the Company, in which case the provision of our professional services will not be possible, so that submission of the Electronic Travel Authorization application will be canceled.
• if the Company has received a minor’s personal data and/or private information to submit his/her Travel Authorization form from an individual who is not his/her parent and/or legal guardian, as soon as the Company detects and/or becomes aware of these circumstances, it will proceed to take the appropriate measures to fix the situation, including the possibility of canceling the submission of his/her application.

What do we use your personal data for?

Your personal data is processed for the following purposes:

• To provide you with our professional assistance services in submitting your Electronic Travel Authorization application. It means that we will verify that you have correctly fulfilled your application and (if applicable) that you have provided the required documents and that these meet the requirements of the Government. Should that not be the case, we will ask you for the missing and/or incomplete information and/or documentation when necessary.
• To send you up-to-date information according to Government updates and/or operational communications regarding the status of your Travel Authorization form, as well as its approval or denial. In this sense, we will let you know if the Government requires more personal information and/or additional documentation in order to assess your application;
• To properly address your request for information, claims or queries about us and/or our professional services and/or to complete your refund and cancellation requests;
• For administrative purposes related to the processing and management of our professional services, such as verification of your payment information (fraud control), accountancy and billing tasks;
• To comply with our legal obligations and/or to respond to judicial, police or to the corresponding authorities requirements;
• To improve your user experience on our website and improve our services and customer support by analyzing your behavior while navigating through this website;
• To carry out periodic checks against fraudulent, unauthorized, or illegal activity on/or through our website.

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason why we collect and process your personal data. In almost all cases, the legal basis will be:

• To fulfill the contract with you, meaning, to check the accuracy of your Travel Authorization form and submit it before the Government; to keep you updated regarding the status of your application and communicate to you the Government’s final decision regarding its approval or denial; to respond to your information requests addressed to our Customer Service Department, among others.
• The consent that you provided us with for the processing of your personal data in connection to the purposes communicated at the time of collection of your data (i.e. to receive the requested information by writing to our Customer Service team).
• For compliance with our legal obligations and/or to satisfy the requirements of administrative, judicial, police or corresponding authorities.
• Our legitimate interest regarding (i) credit/debit cards and other methods of payment verification, (ii) address possible claims regarding our services, (iii) enhancing the user experience when you use this website and to operate it efficiently, (iv) enhance the quality of our professional services, (v) monitor fraudulent activity in order to preserve the security and integrity of our website.

How long do we keep your personal data for?

We will process your personal data for as long as necessary to fulfill the purposes for which it was collected and, after that, your personal data will be retained, duly securely blocked, for the necessary period we need to keep it. For example, it will be kept for as long as necessary to comply with our legal obligations and/or address possible claims related to the professional services we have offered; to finish the investigation of a fraudulent or illicit activity detected; to retain the Cookies’ information providing that you do not revoke its consent, etc. Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

Furthermore, if you had provided us with your consent to process your personal data for specific purposes, note that you can withdraw said consent at any time. Upon receiving your withdrawal request, we will proceed to delete your personal data.

With whom do we share personal data?

Your personal data will be processed and/or shared in the following circumstances:

• To the Government of the country you're going to visit as it is the competent body to approve or deny the Electronic Travel Authorization applications.
• To our payment service providers to process the payment of the costs related to the Electronic Travel Authorization application process and to carry out fraud controls, as well as to your bank entity credit/debit card companies when you have initiated a dispute of the charges made.
• To our technology service providers which host our information systems and/or that offer us tools or technological support.
• To comply with our legal obligations and when administrative, judicial and/or police authorities require it in accordance with the applicable law and regulations.
• To protect our legitimate interests in the event that a claim may arise regarding the professional services offered.

The third parties mentioned above may have their headquarters outside the European Economic Area, therefore the personal data will be subject to international transfer. In this regard, we inform you that we only transfer personal data to recipients located in countries that offer a level of personal data protection comparable to the laws and regulations of data protection of European countries or, failing that, we will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure the privacy and security of your personal data and that your individual rights and freedoms are guaranteed.

How do we protect your personal data?

Your personal data is securely stored in our information systems and we have established the appropriate technical and organizational measures in order to ensure the confidentiality and integrity of your personal data and to protect it against unauthorized or unlawful processing and/or accidental loss, destruction or damage.

Likewise, we have taken reasonable measures to guarantee that all our staff, as well as the suppliers or partners with access to your personal data, have received adequate information and/or training regarding their obligations concerning the processing of the personal data of our Users and/or Customers to which they have access to for the specific purposes previously mentioned.

Although we will do our best to guarantee the protection of your personal data transmitted through our website and/or that you may provide us with by others means such as email or phone, please bear in mind that you should also take precautions to keep your personal data safe, e.g you must not enter or confirm bank details by means of fake messages and/or websites.

What rights do you have and how can you exercise them?

You may exercise your rights of access, rectification, erasure, restriction of the processing, objection, as well as the right to the portability of your personal data, with a written request addressed to us, sent by email to: info@kuwaitvisa.com or by means of our Contact Form

You may modify the “privacy settings” of your web browser to set up tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as "Do Not Track" tools, which will allow you to choose the Cookies you want to allow.

Your data protection right request will be responded to within one (1) month; but occasionally, this period may be extended by two (2) further months where necessary, taking into account the complexity and/or the number of requests you may have made. In this case, we will notify you of such an extension together with the reasons for the delay.

When you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, e.g if you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions you may have about the present Privacy Policy or about the processing of your personal data, so don’t hesitate to contact us: info@kuwaitvisa.com